Cancellation & Refund Policy

Last updated: 26 August 2026

Travespert Tours and Travels is a Partnership Firm. We are excited to help you explore the captivating beauty of Northeast India through our thoughtfully curated group trips, customized tours, treks, activities and day experiences, and unique events across the region.

These Terms of Use and Booking Conditions, Cancellation, Refund and Modification or Rescheduling Policy explain how our services work, what you can expect from us and what we ask of you in return.

By accessing or using Travespert’s website, WhatsApp support line or by confirming a booking with us through any channel you acknowledge and agree to be bound by these terms. These Terms apply to all users regardless of how they interact with our services whether digitally, in person or through an authorized agent. If you do not agree with any part of this Agreement, we request that you refrain from proceeding with a booking or engaging with our services.

To read the complete and detailed Terms & Conditions, click here.

Booking Process & Contract Formation

Booking Initiation & Confirmation

To initiate your booking, you must provide your travel preferences and confirm itinerary details through Travespert’s official platform or authorized communication channels (including WhatsApp or direct coordination with our representatives).

Your booking is considered confirmed only when:

• You have accepted the proposed itinerary and package terms;
• The required booking deposit (as per the applicable Payment Policy) has been received by Travespert; and
• You have received a formal booking confirmation from Travespert via written communication.

All quotes and package inclusions are tentative and subject to availability at the time of final payment. In the event of any changes to confirmed services (such as flight schedules, hotels or activities), Travespert will inform you within 72 working hours of such occurrence excluding weekends and public holidays.

Right to accept or reject Bookings

Travespert reserves the absolute right to accept, reject or cancel any booking request at its sole discretion including after initial payment especially in case of suspected misuse, inaccurate information or unavailability of services. In such cases, payments made will be refunded subject to applicable non-refundable conditions.

Payment Policy

All payments for travel packages must be made in accordance with the timelines and terms outlined below. Payment obligations become binding upon confirmation of booking and any failure to comply may result in cancellation or forfeiture of the booking at Travespert’s discretion.

Payment Schedule

The following payment terms shall apply to all destinations:

Note: Any upgrades, additional services, or other charges incurred during the trip must be paid in full no later than one day prior to the scheduled end of the trip.

Mode of Payment

Travespert accepts the following modes of payment:

• UPI
• Net banking / bank transfers
• Credit and debit cards
• Cash (in rare cases subject to prior approval)

All payments must be made in Indian Rupees (INR). For international packages, the applicable Rate of Exchange (ROE) on the date of final payment will apply.

Note: Any increase in the price charged by Travespert on account of change in rate of taxes or imposition of new taxes, levied by Government shall have to be borne by the client. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.

Please note that foreign exchange rates are subject to fluctuation. Any difference in the exchange rate between the date of booking and the date of final payment will be applicable and the final amount will be calculated based on the Rate of Exchange (ROE) on the actual date of payment.

Non-Refundable Services

Certain components of the tour package are non-refundable and must be paid in full at the time of booking. These include but are not limited to Visa fees, special hotel deposits, event tickets or activity add-ons governed by third-party terms. Such components are non-transferable and not eligible for refund irrespective of whether the main tour qualifies for partial refunds or credit notes. These terms are enforced by the respective service providers and are beyond Travespert’s control.

Cancellation Policy & Credit Note Terms

Cancellation by the Traveller

We understand that plans may change. Our cancellation policy is designed to be fair while accounting for commitments made to our local partners.

All cancellations must be submitted in writing through Travespert’s official communication channels. No cash refunds shall be issued under any circumstances. Where applicable, Travespert shall only issue a credit note for the recoverable portion of the booking after deducting non-refundable components such as airfare, visa fees, special deposits, insurance and taxes.

All cancellation charges are non-negotiable and will apply even in cases of visa rejection, no-shows, late cancellations, incomplete documentation or inability to travel for any reason. Travespert is not liable for the refund or recovery of charges imposed by third-party vendors, consulates or authorities.

Cancellation Schedule

Processing fees and non-refundable deposits are excluded from all refunds.

Cancellation by Travespert

At Travespert, we are committed to providing seamless travel experiences. However, in the event of a tour being cancelled or rescheduled, the following terms shall apply:

• Travespert shall not be held liable for any indirect travel arrangements such as flights, visa processing or insurance that may be affected due to such changes.
• While we may assist clients in coordinating flight bookings or visa services, these are governed by third-party providers and are typically non-refundable.
• Therefore, any expenses incurred on flights, visas or insurance whether booked through Travespert or independently will not be eligible for reimbursement in the event of a tour cancellation or modification.
• We will endeavour to provide advance notice of any known changes to your tour itinerary to help you make timely and informed decisions.
• Where possible, Travespert will assist in coordinating alternative travel solutions. In some cases, we may extend a credit note or partial refund for specific tour components strictly in accordance with vendor refund policies and timelines.
• In certain situations, arising out of Force Majeure, Travespert may be required to modify or cancel a tour itinerary. Refunds or credit notes in such cases shall be subject to vendor policies and feasibility. No refunds will be issued for indirect travel services (e.g. flights, visas, insurance) impacted by such changes.

Note: Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.

Credit Note Usage

Credit notes are valid for 3 years from the date of issuance and must be redeemed within this period for a new Travespert trip. They are non-refundable, non-redeemable for cash and transferable. Credit notes can be redeemed only against Travespert-operated packages and cannot be applied toward flights, visas, insurance or any third-party services. The entire value must be redeemed in one booking. Partial usage or balance carryover is not permitted unless expressly agreed in writing by Travespert. Redeemed bookings will be subject to prevailing prices, availability and updated package terms at the time of use. If the new trip cost exceeds the credit note value, the balance must be paid according to the then-applicable payment policy.

Modifications & Rescheduling

We understand that plans change sometimes from the traveller’s side and at other times due to practical or external circumstances. This clause outlines the terms related to any such modifications whether initiated by you or by Travespert.

Modifications by Traveller

Permissible Modifications

Clients may submit written requests for the following modifications:

• Change of travel dates for the same destination and package.
• Change of destination.
• Addition or removal of services (e.g., extra nights, airport transfers).

Rescheduling Fee Structure for Group Trips

Important Notes for Rescheduling

• These rescheduling policies apply exclusively to our Group Trips (Fixed Departures). For Customized Tours, rescheduling terms may vary and will be governed by the respective vendor’s policies.
• Only one complimentary rescheduling is permitted per booking (within the eligible period).
• “Actual cost incurred” refers to non-refundable components such as flight tickets, hotel bookings, permits, and vendor penalties.
• Rescheduling is not available for trips booked under non-refundable, limited-period or promotional offers.
• All requests are subject to availability, operational feasibility, and vendor approval.
• The rescheduled trip must be undertaken within 3 years of the original trip date.
• Any modification in package inclusions (e.g. room category upgrades, additional services) will be charged at the differential cost.
• All requests must be submitted in writing via email or WhatsApp and shall be deemed valid only upon written acknowledgment from the Firm.
• No changes shall be permitted once the trip has commenced.
• For group tours, rescheduling may be denied if minimum group strength is not met on the new dates.

Force Majeure or Medical Rescheduling

If rescheduling is necessitated by serious illness, accident or force majeure, the client must submit valid supporting documents (e.g. medical certificate, police report). Travespert may at its sole discretion issue a credit note to the client for future travel use. The decision to accept or deny such requests shall rest solely with Travespert.

Non-Transferability

Rescheduled bookings are non-transferable to another individual unless expressly authorized in writing by Travespert. Name changes on flight tickets are subject to the airline’s policies and discretion and may involve additional charges.

Submission and Decision

All rescheduling and modification requests must be submitted in writing via the official email or WhatsApp business number. Travespert reserves the right to approve or reject any modification or rescheduling request based on supplier terms, logistical feasibility, and internal policies.

Modifications by Travespert

In rare circumstances, Travespert may be required to make changes to your confirmed itinerary, inclusions or dates. This may occur due to factors such as operational issues with third-party vendors, political unrest, natural disasters, weather-related disruptions or any government or health advisories.

When such changes occur:

• We will make best efforts to notify you at the earliest opportunity.
• We may offer comparable alternatives of similar value and quality.
• In some cases, we may provide a credit note or partial refund depending on the nature of the change and third-party refund policies.
• Travespert will not be liable for indirect losses such as costs of independently booked flights, visas or accommodations affected by such modifications.

Group Tours

All group tours are subject to a minimum group size of 8 full-paying passengers. If the required group strength is not met or reduces due to last-minute cancellations:

• Travespert may offer the traveller an alternate date, tour option or individualised package.
• In the event of non-acceptance, a credit note or partial refund may be issued strictly for the land portion of the tour.
• Any non-refundable components such as visa fees, flight tickets or special permits will be deducted as per vendor terms.

By booking with Travespert, you acknowledge that all tours require a degree of flexibility and operational discretion. While we strive to deliver what was promised, certain modifications may occur due to circumstances beyond our control. Our goal remains to provide the most seamless experience possible under the circumstances.

On-Tour Itinerary Changes

During the trip, the itinerary may be adjusted due to natural calamities, safety advisories or local regulations. In such cases:

• Travespert will make all reasonable efforts to minimise disruptions and ensure an alternate comparable experience.
• Travellers agree to cooperate with on-ground coordinators understanding that flexibility is essential in group travel.
• No refunds or credits shall be offered for itinerary changes mandated by external conditions once the tour has commenced.